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Bill Pay FAQs
How will I get to the upgraded service?
Your existing Bill Pay profile will be automatically upgraded. You will access Popmoney® where you access Bill pay today, through Congressional Federal Online Banking.
What is the most significant change being made to Bill Pay?
Besides the addition of Popmoney® to the Bill Pay system, the most significant changes are 1) The ability for you to schedule payments to be withdrawn from your account and received on a specified date, and 2) Ease of use. Everything you want to do inside Bill Pay is easy to find on your Bill Pay home screen. Our members provided us feedback that this was necessary and so we have made the changes!
What is Popmoney®?
Popmoney® is one of Bill Pay's new features. Use Popmoney® to pay anyone you know, or owe -- it's the easy way to send and receive money directly from your Congressional Federal account. You can only use Popmoney® within online banking. You cannot use Popmoney® on your mobile device.
Will my funds be delivered on time if sent by check?
If your funds are sent as a check, they are guaranteed to arrive the date you have scheduled it for. The new service also does not deduct the funds until the check has cleared, which allows you to have access to your funds for longer.
How can I use Bill Pay with multiple account access?
Log in to your joint account to use multiple account access.
Some of my friends and family bank outside the Congressional Federal "network". What will this mean for them?
People who do not use a bank or credit union in the Popmoney® network can use the Popmoney® service at
. There, they can send and receive money, just as you do here at Congressional Federal.
Will my existing contacts and scheduled bill payments automatically be transferred over?
Yes, all contacts and scheduled payments will be accessible after the upgrade.
How secure is Popmoney®?
From the moment information is sent to Popmoney® to the time it is stored and accessed again, it is encrypted using industry-leading software, hardware, and algorithms. Security is also utilized at specific points and actions in the product. For example, one-time passcodes are used to help prevent an unauthorized person from fraudulently depositing someone else's payment. For every initial payment to a new email address or mobile phone number, a one-time passcode was sent to him/her. The user must provide that passcode back to Popmoney® to verify "ownership" of that mobile number or email address before s/he can deposit the payment.
How fast can I send and receive money with Popmoney®?
A recipient can receive money in as little as one business day. However, in some cases it may take longer. For example, if you send an email or mobile payment and the recipient is not yet registered for Popmoney®, s/he must sign up for the service so that we have their account information to deposit their payment. Also, if you exceed your next-day payment limits, then we will deliver payments within three business days. Limits can and will vary and can be checked by clicking the Help icon on the “Send Money” screen.
Are there any fees?
No. Bill Pay and Popmoney® are free to all Congressional Federal members. We want to make managing your money as easy as possible. Data rates may apply when using your mobile device.
How can I find my payment history?
Click on the "Bill Pay" tab to the right of Home. Then go to "Payment Activity." Your history from the old Bill Pay service can still be viewed on your past statements or through Congressional Financial GPS. This service provides easy access to your account history and transactions.
How do I print or export my payment history?
Go to "Payment Activity." To print, click on "print" at the upper right. Export by clicking on "print" and then "export." When the "Export Data" screen pops up, you have the ability to enter the date range you wish to print or export.
How can I add a payee?
There are two ways to add a payee through Bill Pay. On the main page you can click on "Add a company or a person to pay." This will send a check to their home address through the mail. You can also send the payee funds using Popmoney®. This service will email or text the payee a link which will allow you to send them funds directly into his/her bank account without them having to provide you the account number.
How can I edit a payee?
Click on the official name, e.g., “Teeth Cleaning Inc.” The nickname you created for this payee ("dentist," for instance ) will appear below.
How can I enroll in Bill Pay for the first time?
Log into Online Banking and select "Pay Bills" from the Main menu and choose "Enrollment Options." This will open the Bill Pay wizard that will allow you to select the checking account you want to enroll and complete the enrollment process. Once enrolled, you can open Bill Pay by selecting "Pay Bills" from the Main Menu.
How can I view a check?
Go to Online Banking, then “eDocuments,” then “Check Copies.”
Why might Bill Pay not be loading?
In order to use the new Bill Pay your browser must allow popup windows. Please check your internet settings to see if you are blocking popups.
Is Bill Pay supported on my mobile device?
Whom do I call for help?!
Please call our dedicated Bill Pay Support Team at 844-694-3327.
Why was my payment sent as a check to my bill payee?
In some cases a payment that was previously sent electronically may be sent by check. We are working to have as many payments as possible be sent electronically. Our recent upgrades to the bill payment system have already resulted in an increase in electronic payments. Payments sent to bill payees, such as an electric bill, will almost always be sent electronically. Payments sent to individuals, e.g., rent payments, will not always send electronically, since in many cases these are not bill payments but money transfers. The good news is you can use PopMoney® to send funds to an individual: All you need is his/her email and phone number. You can even use PopMoney® to have someone send funds to you!