Coming June 25th - New Online Banking
Congressional Federal is always working to improve the services we provide you. We’re excited to announce an all-new enhanced Online Banking experience coming June 25th. The upgraded platform will bring you a more seamless experience than ever.
Here are a few important things to keep in mind:
- ONLINE BANKING OUTAGE PERIOD:
- Online Banking will be unavailable during the system transition from 3:00 PM ET on Monday, June 24th to 2:00 PM ET on Tuesday, June 25th.
- BILLPAY OUTAGE PERIOD:
- BillPay will be unavailable from 3:00 AM ET, June 24 - 2:00 PM ET, June 25
- All Mobile Banking services and features will remain active on the app except BillPay
- Existing BillPay payments will continue to be made
- You will not be able to make changes to existing payments during the outage
- FIRST-TIME LOGIN PROCEDURE:
You will still be able to log in from our homepage using your current Member ID and password. For security purposes, you will be prompted to complete a one-time multi-factor enrollment by text message or phone to register your device.
- Log in as you normally would from the “online banking” box on our homepage with your Member ID and password.
- Once you log in, the new system will authenticate you by a sending a one-time numeric code to the phone number that you provide.
- When prompted, choose to receive the one-time numeric code by SMS (text message) or phone call. Enter your phone number.
- Complete the multi-factor enrollment instructions.
After this first log-in to the new platform, you will be able to log in using just your current user ID and password as always.
- ASSISTANCE:
- For questions or concerns regarding online banking, contact Member Services at 1-703-934-8300.