Assistance for Members Concerned or Impacted by the COVID-19 Virus Situation
At Congressional Federal, the health and well-being of our members and staff is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are committed to being responsive to your needs as the situation evolves.
We strongly encourage you to use Congressional Federal’s online/mobile tools as well as other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Congressional Federal Mobile app at your convenience. From there you can make payments, view transactions, check balances, find an ATM, and more. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.
If you have not enrolled in online access, it only takes a few moments. Enroll now.
Currently, CFCU branches remain open to serve you. Any future impact to our branch status will be posted online. Branch facilities and ATMs are sanitized multiple times daily. Branch staff have been trained on CDC recommendations, including avoiding handshakes and frequent hand washing for a minimum of 20 seconds. In addition, we have made extra hand sanitizer available to both members and employees at all locations.
We also understand that there may be instances where members find themselves facing financial difficulties. Congressional Federal is here to help, and we encourage our members who may need assistance to reach out to discuss finding a solution.
Should you find yourself in need of assistance, please contact us at 800.491.2328 or firstname.lastname@example.org.
As always, the health, safety, and well-being of our members and staff is of paramount concern. We continue to monitor this quickly evolving situation and we’re here to assist you as needed. Please continue to check this site for relevant and timely information as the situation evolves.
For additional information about COVID-19 visit the Centers for Disease Control at cdc.gov.