Over the past year and a half, I’ve had the privilege of listening deeply and strategically to our members’ stories, to the experiences of our teams, and to the evolving needs of the people and partners we’re honored to serve every day on Capitol Hill and across the country. These honest and candid conversations – rooted in generosity and genuine love for your credit union – have helped shape our future trajectory and transformation priorities.
Much of that work has taken place quietly, strategically, behind the scenes, and with great intention. We elevated our leadership, sharpened our business strategy, strengthened our operations, and reinforced the safety and soundness of your credit union.
The recent historic government shutdown furlough reminded us of what truly matters: belonging, compassion, connection, and trust. For many, it was a period of uncertainty. And yet, you placed your trust in us. On behalf of our entire team, thank you. It is a privilege to walk alongside you, especially in moments that require clarity, steadiness, agility, and care. As our members’ needs evolved throughout the shutdown, we adapted to bring even greater peace of mind and stability assistance to ensure we were there for you when you needed us most.
Because of that trust, and because of the strength of our membership, we reached an important milestone—more than 51,000 members strong. That milestone represents far more than growth. It represents belonging. It represents tens of thousands of people choosing Congressional Federal Credit Union as their financial home, their partner, and their place of confidence – today, tomorrow, and in the future. And we’re setting a foundation to show up for you in new and even more powerful ways starting next year.
While this past year may not have included many outward messages from me, it has been a year of profound intention. We’ve been building strength in every layer—within our leadership team, our strategy, our operational foundation, and the member experience at the center of every decision. We’ve reinforced our already strong capital position, strengthened liquidity, advanced smart and sustainable growth, and developed an innovation roadmap that will continue to enhance member value and your experience with us.
As we enter this season of gratitude, I want you to know that we are ready for what comes next.